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Jessica O'Dell

As the Chief of Operations for Public Service Adjusting and a seasoned Public Insurance Adjuster, Jessica brings a wealth of expertise and dedication to the field. Over the course of her four years as a Public Insurance Adjuster, she has been actively involved in numerous high-impact natural disasters, including Hurricanes Laura, Delta, Zeta, Ida, and Ian. Through these challenging events, she has effectively built and/or expanded companies, as well as had a part to play in well over 500 claims for commercial and residential policyholders. As a true team-player, Jessica has worked diligently with insureds, their carriers, their contractors, and their attorneys to ensure an insured is restored to pre-loss condition; no better, no worse.

Her qualifications extend beyond hands-on experience, as she holds certifications as an IICRC Water Restoration Technician and IICRC Fire and Smoke Restoration Technician, as well as being certified by the Infrared Training Center as a Thermographer. These qualifications have allowed her to demonstrate unparalleled attention to detail and investigative techniques, ensuring thorough documentation of losses. Her track record speaks for itself, having successfully managed claims of varying complexities,

with values spanning from $10,000 to in excess of $15 million.


Her background is not limited to the insurance industry; She possesses two Bachelor’s degrees and a Master’s degree, where her thesis was used by the US Border Patrol to assist in emplacement of various reconnaissance sensors, using remote sensing imagery and a data overlay she built after researching and identifying a “human-terrain” model. She possesses 15 years of invaluable Military Intelligence and Information Operations experience, ranging from tactical levels of organization to serving with the Joint Chiefs of Staff. Throughout her military career, she has instructed and led teams in large-scale and

complex operations, for organizations averaging 500 personnel. Her leadership strengths lie in fostering cross-department communication, building structured and cohesive teams, and establishing and enforcing efficient standard operating procedures. She does so, while maintaining unwavering dedication to policyholder advocacy and industry professionalism.


Recognized for her contributions to the industry, she has been invited to serve on multiple professional panels and has been named the recipient of the prestigious 2023 Protect the Insured award by the Policyholder Preservation Association of America, a testament to her excellence in policyholder advocacy. Beyond this, she has shared her insights and expertise as a guest speaker on various prominent podcasts, including Audie Murphy's Law and The Pain of the Claim Presents: The Rumble.

When not obsessing over claims, she enjoys traveling for fun, date nights at the shooting range, homesteading with her husband and two daughters out in Northeast/East Texas, and being an active participant and citizen scientist in Monarch butterfly conservation efforts.

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